- Our Company
The People, Partners & Purpose Behind KandR Billing.
KandR AI is purpose-built for modern healthcare pComprehensive solutions designed to maximize revenue and enhance financial performance at every stage of your journey — ensuring efficiency, profitability, and sustainable growth for your practice.ractices and billing companies that demand more from their revenue cycle. AI-driven automation meets deep clinical expertise — delivering a platform that doesn’t just manage billing, it transforms it.
- Our Leaders
The Decisions Stop Here. Accountability Starts Here.
KandR’s leadership team is not a board of executives removed from daily operations. Every leader here is actively involved — reviewing client accounts, coaching department heads, and making real-time decisions that directly affect your revenue. They carry personal accountability for every outcome we commit to.
What makes our leadership different is not their credentials — though those run deep. It’s their willingness to put their names behind the results. When KandR makes a promise to a client, it is a leadership commitment, not a sales statement.
15%
Yrs Avg. Senior Leadership Experience per Leader
6%
Specialized Departments Under Active Leadership
4%
Countries in Our Growth Roadmap Under CEO Vision
- How Leadership Works at KandR
Weekly Leadership Syncs Across All Departments
Every department head meets weekly to review cross-functional issues — so problems that touch coding, AR, and client success get solved together, not in silos.
Each Leader Owns a Client Segment Personally
Our VP of Client Success carries direct responsibility for client retention metrics. Our COO is accountable to delivery SLAs. Accountability here is specific and personal — not diffused.
Global Expansion Decisions Led From the Top
The CEO personally leads our UK and Philippines expansion planning — ensuring our growth never compromises the quality and accountability standards that define KandR today.
Hiring Standards Set and Enforced by Leadership
Every coding hire, every AR specialist, every client success manager goes through a leadership-defined competency framework. No credential is enough alone — cultural fit and clinical judgment matter equally.
Rajan Kanda
Chief Executive Officer (CEO) & Founder
Naresh Kumar
Chief Operations Officer (COO)
Sushma Kanda
Executive Vice President – Administration
Sidra K. Sarwat
Director – RCM Strategy & Operations
Anoop Kanda
Chief Human Resources Officer (CHRO)
Pavithra MR
Director – Chief Technology Officer (CTO)
Vasanthi Paulraj
Chief Business Development Officer
- Beyond Business — CEO's Social Mission
Giving Back to the Community That Made Us.
Our CEO believes that opportunity should never be limited by circumstance. That conviction drives a personal commitment that goes well beyond running a business — one rooted in education, empowerment, and the belief that talent exists everywhere, but access does not.
Since KandR’s founding, our CEO has personally identified, trained, and sponsored employment for underprivileged graduates across India — providing full RCM training, job placement, and career mentorship to individuals who would otherwise have had no pathway into the healthcare industry. Many of these graduates today form the backbone of our India operations team.
“If we can train one person from a rural village to become a RCM analyst with a stable income — we haven’t just changed their life. We’ve changed their family’s future for generations.”
- CEO, KandR Billing
🎓
RCM Training — Sponsored for Underprivileged Graduates
Full ICD-10, CPT, billing, and RCM workflow training personally funded and provided to deserving graduates from economically disadvantaged backgrounds across India — with guaranteed job placement upon certification.
🏫
Future Vision — RCM Training Institute in Rural India
KandR is actively planning the establishment of a dedicated RCM Training Institute in rural India — bringing world-class healthcare billing education directly to communities with limited access to opportunity, creating sustainable local employment and skilled careers.
💼
Jobs Created — Not Just Revenue
KandR measures its success not only in client revenue recovered but in lives transformed. Every team member hired through the CEO’s initiative represents a career built from nothing — proof that the healthcare industry can be a force for genuine social good.
Our Departments — Built for Every Dimension of Revenue.
KandR operates through six specialized departments, each led by credentialed experts and supported by the KADR AI platform. Together, they form an integrated revenue engine.
& Compliance
Management
Engineering
& Consulting
Assurance
- Our Clients
Relationships Built on Compounding Results.
KandR’s leadership team is not a board of executives removed from daily operations. Every leader here is actively involved — reviewing client accounts, coaching department heads, and making real-time decisions that directly affect your revenue. They carry personal accountability for every outcome we commit to.
What makes our leadership different is not their credentials — though those run deep. It’s their willingness to put their names behind the results. When KandR makes a promise to a client, it is a leadership commitment, not a sales statement.
500+
Active client partnerships across the U.S. — with international growth underway
3.2y
Average client relationship duration — because results compound over time
98%
Client retention rate year-over-year — our strongest performance indicator
4.2*
Average client satisfaction score across quarterly business reviews
Why Clients Come to KandR
- Revenue leaking despite having a billing team or vendor in place
- High denial rates with no systematic appeal process
- AR aging out of control with no visibility into why
- Scaling a practice without scaling the billing infrastructure
Why Clients Stay With KandR
- A dedicated account manager who knows their practice deeply
- Revenue performance that keeps improving — not plateauing
- Complete transparency — no hidden metrics, no spin on bad months
- A partner that treats their revenue as urgently as they do
What a Client Partnership Looks Like
- Named, senior account manager — not a ticket queue
- Monthly performance reviews with written action items
- Quarterly executive business reviews with leadership present
- Real-time dashboard access — your data, always visible to you
- Featured Client Partnerships
Trusted by Leading Healthcare Organizations.
Real hospitals. Real results. These are the organizations that trust KandR with their most important asset — their revenue.
CarePoint Health
Christ Hospital · Bayonne Medical Center · Hoboken University Medical Center
CarePoint Health is one of New Jersey’s leading integrated healthcare networks, operating three major hospital facilities serving hundreds of thousands of patients annually. KandR manages complex multi-facility billing, high-volume inpatient and outpatient claims, and payer contracting across CarePoint’s full network — ensuring revenue integrity at scale across all three campuses.
Facilities Served
- Bayonne, NJ, USA
- Christ Hospital — Jersey City, NJ, USA
- Hoboken, New Jersey, USA
- Multi-Facility Hospital
- New Jersey, USA
- Active Client
- Multi-Facility Hospital
- New Jersey, USA
- Active Client
Insight Hospital & Medical Center
Multi-State Network — Illinois · Michigan · Ohio
Insight Hospital & Medical Center operates across multiple Midwest states, delivering acute care and specialized medical services to communities in Illinois, Michigan, and Ohio. KandR provides comprehensive revenue cycle management across all Insight facilities — managing multi-state payer complexity, inpatient billing, denial management, and AR optimization to maximize reimbursement across every location.
Facilities Served
- Chicago, IL
- Coldwater, MI
- Warren (Trumbull), OH
- Multi-Facility Hospital
- Illinois · Michigan · Ohio
- Active Client
- Multi-Facility Hospital
- Illinois · Michigan · Ohio
- Active Client
- Client Voices
What Our Clients Say.
Dr. Sarah M.
Director, Multi-Specialty Physician Group
“KandR didn’t just improve our billing — they transformed it. Our clean claim rate went from 71% to 97% within 60 days. That’s money we had been leaving on the table for years.”
James R., CFO
Regional Ambulatory Surgery Center
“The denial appeal win rate alone justified the switch. We had written off hundreds of thousands of dollars in denied claims. KandR recovered them — and kept fighting for every new one.”
Dr. Patel, Practice Owner
Cardiology Group, Texas
“Having a dedicated U.S.-based account manager who understands our payer environment — combined with a 24/7 India team working our AR overnight — is a game changer for our cash flow.”
- Our Workflow
Two Continents. One Seamless Daily Rhythm..
What makes KandR’s workflow unique is not the steps — it’s the people, the offices, and the handoffs. Here is exactly how our India and U.S. teams work together every single day to keep your revenue moving without gaps or delays.
- The KandR Revenue Cycle Flow
From Patient Encounter to Claim Resolved.
Every touchpoint in the revenue cycle — managed, automated, and optimized by KandR’s AI platform and specialist teams.
- Patient Encounters
Patient Access
Front-End Revenue Cycle
- Scheduling & Authorization
- Patient Registration
- Self-Pay & Financial Counseling
- Customer Service
- Insurance Discovery
- Eligibility Verification
- Expected Reimbursement Check
- Patient Service
Claim Management
Front-End Revenue Cycle
- Charge Capture
- Utilization Management
- CDI — Clinical Documentation Improvement
- HIM — Health Information Management
- ICD-10 / CPT / HCPCS Coding
- Medical Billing & Submission
- Payer Policy Monitoring
- Claim Submission
Claim Resolution
Front-End Revenue Cycle
- Claim Status & Follow-Up
- Complex Claims Resolution
- Specialty Claims Management
- Clinical Denials & Appeals
- Technical Denials Management
- Credits & Adjustments
- Patient & Payer Contact
01
Morning Handoff — U.S. to India (6 AM EST)
Each business day begins with a structured handoff from the U.S. account management team to our India operations hub. New patient registrations, appointment schedules, and pending authorization requests logged overnight are reviewed, prioritized, and assigned to the India team’s morning queue. Nothing sits unactioned at shift start. This daily rhythm is what makes 24-hour claim processing a reality — not a promise.
- Structured Daily Handoff
- India Morning Queue
- Zero Backlog Policy
- Cross-continent continuity
02
India Operations — Eligibility, Coding & Claim Build (Day Shift)
KandR’s India team — our largest and most operationally intensive department — runs the full daytime billing cycle. Eligibility specialists verify insurance coverage before coding begins. Certified coders review each encounter chart, apply CPT and ICD-10 codes with clinical context, and pass completed claims to the quality audit layer. Every claim must pass our internal QA checklist and KADR AI validation before it moves to submission. The India team’s depth of specialization means each coder works exclusively within their certified specialty — no generalists on complex surgical or oncology charts.
- Eligibility → Coding → QA
- Specialty-Matched Coders
- Internal QA Checkpoint
- India Daytime Operations
03
U.S. Account Manager Review — Payer Strategy & Client Escalations
While India handles volume, the U.S. account management team handles strategy. Each client’s dedicated senior account manager reviews payer-specific claim flags, evaluates denial trends, and makes judgment calls on escalated accounts that require local payer knowledge or client communication. The U.S. team’s proximity to American payer policies, credentialing environments, and state-specific regulations is what gives our global model its local precision. They also field client questions, schedule consultations, and prepare monthly performance summaries.
- Payer Strategy Decisions
- Client Communication
- Escalation Management
- U.S. Daytime Operations
04
Overnight AR & Denial Work — India Night Shift (U.S. Evening)
While your U.S. practice closes for the day, KandR’s India night shift begins working your AR. Aging accounts are prioritized by our AI system and assigned to AR specialists who make payer calls, submit follow-up documentation, and clear pending statuses — so U.S. clients wake up to updated AR reports, not stagnant aging queues. Denials received that day are root-cause categorized overnight, and appeal drafts are queued for the U.S. team’s review and submission the following morning. This overnight cycle is one of KandR’s most powerful structural advantages — your AR never sleeps.
- AI-Prioritized AR Queue
- Overnight Payer Follow-Up
- Denial Categorization Appeal
- Preparation India Night Shift
05
Quality & Compliance Audit — Ongoing, Not Periodic
KandR’s compliance team does not audit in quarterly batches. Compliance review is embedded in the daily workflow — every coded chart has a QA layer, every appeal is reviewed against payer-specific documentation standards, and every data exchange is monitored against HIPAA and OIG guidelines in real time. Our HIPAA officers and audit specialists — trained through RBD Billing Agency’s institutional compliance framework — operate as an independent check on all clinical and billing decisions, protecting every client from audit exposure before it occurs.
- Daily QA Embedded in
- Workflow HIPAA Real-Time
- Monitoring OIG Compliance
- Standards RBD Compliance
06
Monthly Performance Review & Continuous Optimization
On the first week of every month, your dedicated account manager prepares and presents your Monthly Revenue Performance Report — covering claim acceptance trends, AR aging movement, denial patterns by payer and category, net collection rate changes, and any new payer policy alerts that affect your specialty. This isn’t a static document — it’s a working session where your account manager commits to specific action items for the coming month. Every QBR at the quarter end includes KandR leadership alongside your account manager, ensuring strategic decisions are made with full organizational weight behind them.
- Monthly Written Report Payer
- Policy Alerts Account
- Manager Action Items
- Continuous Improvement Loop
RBD
- Operated by KandR Billing | India Operations Wing
RBD Billing Agency — Operated & Powered by KandR Billing
KandR Billing — with over 15 years of industry experience — is the parent organization that established and fully operates RBD Billing Agency as its dedicated India-based operations center. RBD is powered entirely by KandR’s infrastructure, compliance framework, AI technology, and leadership. Operating exclusively to serve KandR’s clients, RBD functions as the operational backbone of our India delivery hub — providing 24/7 billing, coding, and AR support underpinned by KandR’s SOC 2 infrastructure, HIPAA compliance architecture, and institutional credentialing standards.
- KandR Parent — 15+ Years Experience
- RBD: India Operations Hub
- SOC 2 & HIPAA Compliant
- Powered by KandR AI & Technology
- I. Executive Overview
The Proprietary
Revenue Cycle Engine
RBD Billing Agency is the exclusive, India-based delivery infrastructure engineered and governed by KandR Billing. Far more than a service center, RBD functions as a high-performance, fully controlled extension of KandR’s global Revenue Cycle Management (RCM) platform.
Designed for institutional-grade scalability and margin optimization, RBD provides the structured framework that drives the entire revenue lifecycle—from patient encounter to final payment.
Strategic Distinction
Unlike traditional outsourcing models, RBD is a wholly-owned strategic asset. It operates under KandR’s centralized leadership, proprietary technology ecosystem, and unified compliance architecture to ensure total operational alignment.
- II. Structured Operational Governance
Specialized Teams
RBD is not a vendor — it is a meticulously managed internal division. Our operations are powered by specialized units working in synchronized alignment.
- Core Delivery Teams
Certified Medical Coders
Expert ICD-10, CPT, and HCPCS coding with clinical accuracy and compliance focus.
Billing & Charge Entry Specialists
Precise data entry and claim scrubbing exceeding industry "clean claim" benchmarks.
Proactive AR Management Team
Dedicated follow-up specialists reducing aging buckets and maximizing insurance recoveries.
Denial Management Taskforce
Analytical experts identifying root causes to prevent recurring revenue leakage.
- Leadership & Support
Senior Revenue Cycle Managers
Clinical Educators & Policy Training
In-house IT & Security (99.9% uptime)
Internal Compliance Auditors
- III. Infrastructure & Compliance
Resilient by Design
Data Security
SOC 2–aligned architecture and full HIPAA-compliant operational protocols.
AI Revenue Intelligence
Predictive analytics platform powering smarter recovery decisions.
Quality Control
Real-time dashboards and multi-layer clinical audits for zero revenue leakage.
24/7 Operations
Seamless, round-the-clock support aligned to all US-based time zones.
- IV. Built for Scalable Growth
Velocity at sale
01
Rapid Client Acquisition
Instant workforce scalability without compromising quality or compliance.
02
Financial Velocity
Accelerated charge entry and aggressive AR follow-up to improve cash flow.
03
Precision Performance
Industry-leading coding accuracy that minimizes audit risk and denials.
04
Strategic Transparency
Centralized financial visibility and reporting across all client engagements.
- VI. Join RBD — Remote Careers
Work From Anywhere.
Grow With Us.
All RBD positions are fully remote — work from the comfort of your home while contributing to a world-class US healthcare revenue cycle operation. India-based applicants welcome.
- 🏠 100% Work From Home
- work from home
Medical Coding
Certified Medical Coder (ICD-10 / CPT)
Handle multi-specialty coding with clinical precision. CPC or CCS certification preferred. Experience in physician and facility billing a plus.
- Full time
- Remote, india
- work from home
Billing & Charge Entry
Billing & Charge Entry Specialist
Ensure clean claim submission rates through meticulous data entry, eligibility checks, and pre-billing audits. US healthcare billing experience required.
- Full time
- Remote, india
- work from home
Accounts Receivable
AR Follow-Up Specialist
Proactively pursue outstanding claims with US payers to reduce aging buckets. Strong knowledge of payer portals, EOBs, and claim status workflows required.
- Full time
- Remote, india
- work from home
Denial Management
Denial Management Analyst
Investigate and appeal denied claims, perform root cause analysis, and implement corrective workflows to prevent recurring revenue leakage across specialties.
- Full time
- Remote, india
- remote
Compliance & Audit
Compliance & Audit
Conduct multi-layer clinical and billing audits, ensure HIPAA compliance, and support SOC 2–aligned operational protocols across all delivery teams.
- Full time
- Remote, india
- remote
Revenue Cycle Leadership
Senior Revenue Cycle Manager
Lead daily RCM workflows, manage KPIs across teams, and ensure performance benchmarks are consistently met or exceeded across all client engagements.
- Full time
- Remote, india
Don’t see your role listed? We’re always hiring talented RCM professionals. Send us your profile and we’ll be in touch.
- Submit Your CV
- V. Institutional Value Statement
The Stability of In-House.
The Efficiency of Global Delivery.
RBD Billing Agency is a strategic operational asset engineered to support KandR’s long-term growth, valuation strength, and market leadership — delivering the control of an in-house team with the scalability of a world-class global delivery model.
99.9%
System Uptime SLA
24/7
US-Aligned Operations
SOC 2
Security Aligned
Great Healthcare Deserves a Revenue Partner That Fights as Hard as You Do
Schedule a confidential consultation with our leadership team. We’ll review your current revenue performance, identify your biggest billing gaps, and show you exactly how KandR can fix them — no commitment required.